Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you use the File Extractor application (the "App").
1. Information We Collect
1.1 Information You Provide to Us
When you use the App, we may collect information that you voluntarily provide to us, such as when you contact our customer support team. This information may include your name, email address, and any other information you choose to provide.
1.2 Information Collected Automatically
When you use the App, we may automatically collect certain information about your device and usage of the App. This information may include:
- Device information, such as your device model, operating system version, unique device identifiers, and mobile network information
- Usage information, such as the features you use, the actions you take within the App, and the time and duration of your use of the App
- Log information, such as details about your access to and use of the App, including IP address, access times, and pages viewed
1.3 Information Collected from Third Parties
We may receive information about you from third parties, such as if you choose to connect your cloud storage accounts (e.g., iCloud, Dropbox, Google Drive) to the App. In such cases, we will only collect information that you authorize these third parties to share with us.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App and our services
- Understand how users interact with the App and optimize the user experience
- Respond to your questions, comments, and requests for customer support
- Prevent fraud and ensure the security of the App
- Comply with applicable laws and regulations
3. How We Share Your Information
We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting the App, analyzing usage data, or providing customer support. These service providers are only permitted to use your information to perform these services and are obligated to protect the confidentiality of your information.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Protection of Rights
We may disclose your information to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, or accounting requirements. When determining the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information, and the right to object to or restrict certain processing of your information. To exercise these rights, please contact us at wenjiantiqu4399@163.com.
We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request.
6. Security of Your Information
We take reasonable measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Children's Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at wenjiantiqu4399@163.com.